FAQs
- General Queries
- How can I know my size?
- Do you accept phone orders?
- Do you offer video calling for customer service?
- Payment-Related
- What payment methods do you accept?
- Debit/Credit Card
- Netbanking
- Paypal
- Razorpay
- What should I do if my online payment fails?
- 1. Double-check all your billing information for errors.
- 2. Retry the transaction.
- 3. If the issue persists, contact us at +91-89775 28118 (call/WhatsApp) or email eshop@taruni.in for assistance.
- Shipping & Order-Tracking
- What are your shipping charges?
- Orders below Rs. 1000: Rs. 100 shipping fee
- Orders above Rs. 1000: Free Shipping
- Orders $0 to $125: $30 shipping fee
- Orders $125 to $225: $15 shipping fee
- Orders above $225: Free Shipping
- How will I know my order has shipped?
- Do you ship internationally?
- Cancellation & Modifications
- What is your cancellation policy?
- Order cannot be canceled if it has already been shipped out.
- For order cancellation you have contact us within 24 hours of order placing, You can either call or WhatsApp us at +91-89775 28118 or email at eshop@taruni.in for further assistance. Any amount you have paid will be credited to the original payment source
- What if the product I receive is different from what I saw on the website?
- What should I do if I receive a damaged or defective product?
- Returns & Exchange
Every product page includes a Size Chart. Click the Size chart icon next to the sized before you order.
No, we currently do not accept orders by phone.
No, we do not offer video calling at this time.
We offer a variety of secure payment options for customers in India, including:
In case of a payment failure where funds are debited from your account, a refund will be credited within 7-10 business days upon confirmation from your bank.
Local Shipping (INR)
International Shipping (USD)
You'll receive a confirmation email with tracking information (if available) to the address you provided at checkout.
Yes, we ship worldwide!
An order cannot be cancelled if:
If the product doesn't match the website description or your expectations, let our customer service team know within 24 hours of receiving it by emailing eshop@taruni.in. They'll review your complaint and take appropriate action.
Report the issue within 24 hours of receiving the product to our customer service email: eshop@taruni.in. We'll investigate the issue and determine the next steps.
- What is Taruni’s return policy?
- What is Taruni’s exchange policy?
- Worn, altered, or washed clothing
- Clothing without price tags
- How do I request a return or exchange?
- How can I track my exchange order?
We accept returns for physically damaged/defective items only, If you believe you've received an incorrect or unsatisfactory item, notify us within 24 hours (with relevant pictures & video of you opening the parcel) at eshop@taruni.in, and our customer service team will investigate your complaint.
If you are unhappy with a product you have purchased, you can exchange it. NO REFUNDS will be issued.
We only allow exchanges for physically damaged/defective items. You must ship the product back to us within 24 hours of delivery (India) or 48 hours (international).
Shipping costs are non-refundable unless the product received is damaged/defective.
We reserve the right to reject exchanges that don't meet our return policy requirements, including:
Additionally, we may restrict future orders from customers with an excessive number of returns within a 12 months period.
Contact us at +91-89775 28118 (call/WhatsApp) or email eshop@taruni.in.
You'll receive a confirmation email with tracking information (if available) to the address you provided at checkout.