Returns & Cancellation

Return Eligibility

You can place a return request within 5 days of receiving your order.
Returns are accepted only for items that are damaged, defective, or significantly different from the product description shown online.
Products must be returned in their original condition, unused, unwashed, and with all original tags and labels intact.
The following items are non-returnable: accessories, bags, blouses, footwear, and any customized, altered, or personalized items.
All return requests are subject to approval following verification.

How to Request a Return

If you placed your order using a registered account, visit your order history to initiate the return.
Guest users can initiate a return by entering their order number and email/phone at : https://taruni.in/apps/return_prime
Return requests submitted via phone, WhatsApp, or email will not be accepted.

Return Process

Once your return request is approved, we will arrange a reverse pickup from your address..
If reverse pickup is not available in your area, you may ship the product back to us. In such cases, we will reimburse up to ₹100 towards courier charges.
A ₹199 return and restocking fee will be deducted from your refund for all approved returns within India.

Shipping Charges

Exchange Policy

We currently do not offer exchanges. If you'd like a different product or size, please place a new order using your refund credit.

Refunds

Refunds are issued in the form of store credit, valid for 1 year from the date of issue.
In exceptional cases where a refund to the original payment method is approved (such as damaged or incorrect items), a ₹199 restocking fee will still apply.
Refunds are processed within 7 to 10 working days after the returned item passes our quality check.

Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not been shipped.

Missing or Wrong Product Claims

Any claims related to missing or incorrect items must be raised within 24 working hours of delivery.
A clear unboxing video is required for such claims. The video must show the package seal and shipping label, and must continue uninterrupted as the parcel is opened.